RETURNS AND WARRANTY POLICY

Debit Card, Gift Card, Physical or Virtual:

Orders for gift cards, whether physical or virtual cannot be canceled or returned.

  • Physical Retail Gift Cards: In cases where the gift card does not reach its destination or a replacement is necessary, Company will send a replacement card, if warranted.
  • Virtual Retail Gift Cards: In cases where the virtual card code does not function as per redemption instructions and/or the retailer’s Terms & Conditions, Company will re-issue a replacement code/email to the end recipient, if warranted.

** Recipient must refer to the individual retailer terms & conditions for usage rules & regulations for the individual retailer cards**

  • Physical Debit Cards: In cases where the gift card does not reach its destination or a replacement is necessary, Company will send a replacement card, if warranted.
  • Virtual Debit Card: In cases where the virtual card code does not function as per redemption instructions and/or Terms & Conditions listed, Company will re-issue a replacement code/email to the end recipient, if warranted.

** Recipient must refer to the individual Visa or MasterCard terms & conditions. Distinct rules & regulations may apply and vary per country, you may need to contact the service number on the back of the card to provide information for certain and specific issues**

Merchandise:

All items supplied by Company are guaranteed for a period of ninety (90) days following shipment.

Any item that does not meet expectation, is received as defective, malfunctioning, damaged, or broken may be returned and replaced at no additional cost to the Client or the employee. The item must be returned in restock-able condition, unused and in the original packaging with all original documentation for full exchange or credit.

Company also offers a replacement at no additional cost if the item is lost in transit.

All other award items are covered by the original manufacturer’s warranty. Recipients are encouraged to complete the manufacturer’s warranty registration upon receipt of the item to activate the warranty.